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Conditions applicable to Broadband ADSL1

These conditions are in addition to the Eftel Standard Form of Agreement

1. When the no contract option is selected, relocation, connection, reconnection or transfer from another provider will incur a new Line Activation fee of $129.00. A discounted ADSL transfer fee of $49.00 applies when your existing ISP participates in the‘fast churn process’.
2. A $75.00 early termination fee applies to clients who terminate a no contract plan within the first 6 months.
3. A maximum $350 termination fee applies to customers who terminate an 18 month contract before the end of the contracted period. 
4. If your Internet access price includes a discount for using our Speak telephone service, that discount will no longer apply if you transfer any part of your Speak service to another supplier.
5. All ADSL1 plans must be paid via Eftel's auto-payment method. This free service saves you time and money by ensuring that your account is automatically paid on the due date via your nominated bank account or credit card.
6. Included data is split into a peak and an off-peak allowance, where off-peak time is between 12.00am and 8.00am local time. Both uploaded and downloaded data is counted towards your monthly download allowance.
7. Your Internet speed will be reduced to 64/64 Kbps once plan shaping points are reached within each billing period.
8. 8000k speeds - In relation to the 8000/384kbps plans, 8000/384kbps is the maximum achievable speed. The actual speed of the service will depend upon a number of things, such as the distance between the premises and the telephone exchange, the quality of the copper telephone wires in your area, network load and your computer hardware. View the complete list of factors affecting the actual speed of 8000/384kbps plans.
9. If you do not pay your account in full by the due date, we may suspend, restrict or terminate all services in your name. We may charge $99 to reconnect a disconnected ADSL service.
10. Eftel unlimited plans are subject to Eftel's Acceptable Use Policy.