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One easy-to-read bill for all your services

Eftel offers the convenience of a single monthly invoice for all of your services. If you are receiving more than one bill per month, and would like to combine them, please e-mail us at accounts@eftel.com, and advise us of the account numbers of the services that you would like to combine. We can only combine accounts that are in the same name.

When to expect your invoice

We will normally produce your invoice about 14 days before the due date. If you receive printed invoices, you should expect them to arrive 4-7 days after the invoice date, depending upon your location.

Most customers also receive a copy of their invoice by e-mail. This is helpful if your invoice goes missing in the post, or you are away. If you are not receiving e-mailed invoices, it is likely that we do not have your current e-mail address. You could also be missing out on other important information about your Eftel services. If so, please e-mail us at accounts@eftel.com to advise us of your correct e-mail address.

If you pay your account using Eftel auto-pay

If you have arranged automatic payments with us, we will send your invoice by e-mail. You will no longer receive a copy in the post. We will e-mail your invoice approximately 7 days before the payment is deducted from your nominated account, so you have plenty of time to contact us with any billing inquiries.

Viewing your e-mailed invoice

Your e-mailed invoice is delivered as an attached PDF file. We use the PDF format because it allows us to deliver an electronic invoice that looks exactly the same as the paper one.

To view your e-mailed invoice, you need to have a PDF viewer. If you have a Mac, a PDF viewer is built in. If you are using Windows, you may need to download and install one. You only need to do this once. There are two options:

• Download Foxit Reader (approx 1.7 MB)
• Download Adobe Reader (approx 22 MB)

We suggest Foxit Reader as it is small (and quick to download) and fast. It is also a good option if for some reason Adobe Reader does not work correctly on your computer.