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Voicemail

These details are for a Type 1 phone service. What type of service do I have?

With Eftel Voicemail, you can record a personal answering message which encourages callers to leave a message when you are unable to take calls. You can listen to your messages at any time.

This service requires your telephone PIN.

Notes

• Your personal answering message can be up to 5 minutes in length
• Your Voicemail can hold a maximum of 60 messages (with a length of 5 minutes or less)
• New messages are saved for a maximum of 14 days
• Messages which you have listened to can be saved for up to 7 days
• The maximum message length is 5 minutes
• When you open Voicemail, any outstanding messages will automatically play and save unless you choose to delete them
• A maximum of 5 hang-up messages can accumulate in your Voicemail mailbox
• A special dial tone is used to notify that you have messages
• The special dial tone may cause problems if you dial up to the internet on the same phone line
• Please clear your messages before dialing into the Internet. For more information, please call the helpdesk on 1300 550 550 (dial '2' for helpdesk)

Instructions

Setup

When you access your Voicemail for the first time, clear directions will tell you how to record your answering message. You will be required to use your PIN in this process. If you have not yet created a PIN number, your default PIN is the last six digits of your phone number. We strongly suggest you change your default PIN after establishing the Voicemail feature.

Voicemail Access

To access Voicemail from the telephone the feature is linked to

• 1
• 2
• 5
• 1
• 0
• 1


• When instructed:
• PIN
• #

To access Voicemail from other phones in Australia

• 1
• 2
• 5
• 1
• 0
• 2


• When instructed:
• Mail box number
• #
• PIN

To access Voicemail from other carriers or PABX’s

• 1
• 8
• 0
• 0
• 1
• 3
• 5
• 1
• 0
• 2

Then follow the prompts

To access Voicemail from other countries

• +
• 6
• 1
• 4
• 1
• 8
• 7
• 0
• 7
• 1
• 0
• 2

Then follow the prompts

To listen to Voicemail messages

Messages will play automatically. While a message is playing, you can:

Action	Press
Return to the start of the message	1
Rewind 8 seconds	2
Fast Forward 8 seconds	3
Fast Forward to the end of the message	3	3
Skip to the Next message	6
Pause the message	7
Resume the message	7

After Listening to a message

Once you have played your messages, you may:

Action	Press
Replay the message	1
Call back the person who left the message	2	2
Delete the message and go to the next one	5

General Instructions

At any point in time, you may:

Action	Press
Return to the main menu	9
Cancel and go back a menu level	*
Help!	8

To switch on the function to hear the phone number of callers who have hung-up

'Hang-up messages' are created when a caller terminates the call immediately after listening to your personal answering message. The message will inform you of the number (excluding numbers that have activated the silent number or blocked calling number display features). This function can be switched on from the main menu via the following instructions.

Main Menu	9
Mailbox Set-up	3
Mailbox Options	5
Hang Up Messages (then choose on)	6

To alter the number of rings before voicemail picks up a call

By default, the Voicemail feature picks up a call that has been unanswered for 20 seconds. You may select a time between 5 and 60 seconds.

• Pick up the Handset
• *
• 9
• 9
• Number of seconds
• #
• Hang up